Student Accommodation Services (PBSA)
We understand the unique needs of providing services within student accommodation settings.
Whether it be concierge and reception, security, response and patrols or even support with busy periods, we are here to help.
We're trusted by leading PBSA organisations.
Those who trust us...
Concierge services
Your concierge team is the face of the building.
We provide professional, approachable front-of-house staff who balance a warm welcome with a watchful eye. From managing access and visitor sign-in to handling deliveries, supporting residents with day-to-day queries and maintaining a visible, reassuring presence, our concierge officers help your scheme feel like a home rather than just a place to stay.
Every officer is trained in customer service, safeguarding awareness and incident handling, so the same person greeting a parent at check-in is equally capable of managing a difficult situation calmly and professionally.
What we deliver
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Friendly, professional front-desk and lobby presence
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Access control, key/fob management and visitor registration
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Parcel and delivery handling and logging
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First point of contact for resident queries and signposting
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Support for check-in, check-out and turnaround periods
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Liaison with site management, maintenance and contractor.
We also offer a concierge service which includes security activity to deal with any kind if disorder, prevent unauthorised access and a visible security deterrent.
Call-out & patrol services
You don't always need a permanent presence - but you do need someone you can rely on when an issue arises.
Our call-out service gives operators a responsive, cost-effective alternative to full-time cover.
Whether it's an alarm, a noise complaint, a lockout, a maintenance emergency or a report of suspicious activity, a trained officer attends promptly, assesses the situation and takes appropriate action.
Ideal for smaller schemes, out-of-hours cover or as a back-up to your existing arrangements.
What we deliver:
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Rapid attendance to alarm activations and reported incidents
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Lock/unlock and key-holding services
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Noise and anti-social behaviour response
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Welfare checks and assistance to vulnerable residents
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Securing the building following break-ins or damage
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Full report following every call-out
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Assistance with noise problems, fire alarms and tenants who have lost their keys.
