Eboracum retains SIA Approved Contractor Status for the 12th year.
This years report following an in-person audit carried out by the SSAIB says:
“During interviews with staff, customers, and consumers it was evident that the company communicates well. The staff confirmed communication with management was excellent and they had no problems, customers confirmed they had single points of contact and named the managers they dealt with, confirming communications and meetings were excellent.
One customer commented that “The company are fantastic they can’t do enough for us; we would be lost without them”. The consumers spoken to also confirmed the security staff who patrol the area communicate well and keep them informed of what they need to know.
The security staff interviewed confirmed how the management supported them, guided them, and acted like mentors to ensure they understood the role. The company understood how training was critical to the success of the business and how important it was for the customers, so regular training is undertaken by staff and staff were encouraged to undertake external courses.
All customers spoken to were complimentary of Eboracum UK Ltd, with one customer, stating “They are a benefit to York, they are better than the police, when I attend an event somewhere in York, if they are doing the security, I know everyone will be safe” and customers confirmed that the company offered professional advice regularly.
The two Police officers spoken to, one from BTP and the other one from North Yorkshire Police, complimented the staff and the management. They stated the staff were well trained, knew what they were doing, and the BTP officer commented how helpful they are and have been helpful with situations at the train station. Both police officers said communications were good with both the company and the staff, and they had never had any issues with the staff or the company.”
You can find our approved contractor status entry at https://www.services.sia.homeoffice.gov.uk/Pages/acs-roac.aspx?contractor=EBSELISC01